Competent administration is the most essential part of a well-functioning healthcare facility. Evencare helps hospitals and healthcare organisations facilitate their administrative and operational processes to deliver better patient experiences and improved outcomes.
Our administrative and operational optimisation services are shaped to reduce inefficiencies, enhance communication, and ensure that every aspect of your operations runs smoothly, from patient service to back-office management.
Our Services Included
- Customer Service Support
We help to establish or improve front desk and call centre operations to ensure courteous, timely, and effective communication with patients and visitors.
- Patient Feedback Management
Gathering, analysing, and responding to patient feedback helps build trust and improve service quality.
- Review & Reply Handling
We manage online reviews and ensure timely, professional responses that reflect your organisation’s commitment to patient care and satisfaction.
- Phone Call Management
Organising inbound and outbound calls for appointments, follow-ups, and inquiries to minimise delays and boost service efficiency.
Bulk Messaging Services
Deliver essential updates, health reminders, or appointment notifications to patients promptly and cost-effectively.
Operational Efficiency Consulting
We go beyond front-desk operations to identify and resolve inefficiencies across the hospital system. Our team analyzes key areas like
- Safety, Security & Surveillance
- Monitoring & Evaluation
- KAIZEN (Continuous Improvement)
- Monthly reward, award
- Punishment, Termination
- Thanks Letter
At Evencare, we transform operational challenges into opportunities for growth, enabling your healthcare facility to run smarter, faster, and more effectively—all while keeping patient care at the center.
